As a representative payee, I wish I could send or receive a secure email instead of communicating through snail mail. As it stands now I have to send income statements, reviews, etc... through snail mail. Not only is this a major waste of paper, But I have major privacy concerns as with the information in these mailings is all a single person would need to commit ID theft.
I report my son's monthly wage via the automated phone service. I have had a on going problem when it comes to the part where they ask you to "say and spells your last name" after saying and spelling my last name I am asked to do it again and then again, sometimes even a 3rd time. Then after the 3rd time it says "check the information and call back later". It's very aggravating and it happens usually 8 out of 10 calls! ...more »