Open Data

Update earnings report in a timely manner

I am still working when I can and have taxable earnings for 2013 - I received my W-2 over a month ago. When can we expect the annual earnings report to be updated? It would help to post the date for this.

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Open Data

SS office , medicare and medicaid offices not commuicating

All three offices should be in contact with each other . I have medicare and Medicaid who supposed to pay my premiums monthly. I also have SSD. This month a double premium amount was taken out of my check. I called SS and they said to call FSSA again. I happened to be eligible for the extra help with premiums being pain by state, and they advised it wasn't my fault that they deducted it from my check when they wasn't ...more »

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Open Data

Make sure you have all of the medical records before decision!

Have Disability Determination Services contact the claimant to verify medical records from all sources have been collected BEFORE the claim is sent to the medical pool to be reviewed! How many denials have there been because the DDS worker did not get records and gave up looking/waiting for them? I swear to god I have talked to so many clients who had no idea what records had been collected and who received a denial ...more »

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Open Data

Renal Medicare

Allow Renal Professionals to submit Renal Medicare applications for ESRD patients online with option to upload the 2728.

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NO LAWYER FOR APPROVAL

Luckily, I did not have to fight for my approval, however I know many who have. They have had to fight for years. 7 is the longest I am aware of. Personally. SSA Should develop a self service portal which allows applicants a timeline and step view of their claim starting at day 1. It should track and count down the typical number of days till completion. If the issue is held up in a particular department there should ...more »

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Open Data

Social Security Statement

Our Social Security Statement should be available even though a user has applied for Social Security Disability. It would also be helpful for the user to be able to view their file online to see the status, the denial, etc.

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Open Data

Publish Wait Times at SSA offices

By publishing wait times as Open Data, the SSA can immediately increase customer satisfaction with this one innovation similar to what has been done by Connecticut DMV https://www.dmvselfservice.ct.gov/NemoService.aspx. It also allows the SSA to tap the energy of the Civic Tech community to build innovative solutions by commingling this specific Open Data with other datasets (e.g. mixing it with public transport/traffic ...more »

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BETTER SERVICE ON OVERPAYMENT ISSUES

I have been dealing for nearly a year on a huge overpayment issue (SSA says I owe over $18,000!). It should not take this long to resolve the issue. Better information needs to be included in the overpayment section of the on-line info about the overpayment status. Further, the general SS phone number representatives can provide little information on the status and evidently there is nobody a person can speak to at ...more »

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ACCOUNTABILITY STARTS AT THE TOP

In 2014 SSA ranked number 6th in the "Best Place to Work In Federal Government" rankings. In 2015 we held on to our number 6th spot. In 2016 SSA fell to rank at number 9th and in 2017 we fell to a whopping 12th slot, this is 6 slots down from 2 years prior. There is an issue here. I am sure if we dig deep we would find there is a issue with leadership amongst employees. Leaders have many challenges and building a team ...more »

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Application Status

Extremely poor turn-around in applying for Social Security.

 

 

I applied for Social Security on January 15, 2014. I had drawn on my husband's, but will reach the appropriate age the end of March

to draw on my own. We are heading into March and I have heard absolutely nothing. A bit disconcerting when on a fixed income.

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Open Data

SSA/SSI Payee Knowledgebase

It's more then vital that the data and info out there via the SSA in regards to individual representative payee's and such be updated to information more recent to the times. I do not know when the previous informational booklet for Representative payee's was made and printed but it leaves a lot to be desired. I do not know if the organizational payee's are given a whole lot more information and such but the individuals ...more »

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Virtual Interactive Chat Experts

Provide online interactive virtual chat experts and live chat agents to assist online services for SSA. This would reduce the amount of phone traffic and walk in traffic to FO's. Individuals would receive assistance on how to file for benefits, reporting responsibilities, or receive assistance in updated current records through interactive chats. Services are currently used in the private sectors for sales and customer ...more »

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