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Let It Go! Part 2 (Couples Cases)

This is Part 2 of the "Let It Go" idea regarding SSI payment rates. This time, it's focused on another HUGE source of payment errors, appeals, perjury, and PR issues: Couples Cases. It's really simple: SSA needs to get rid of the entire Couples consideration for SSI eligibility and entitlement. Income, resources, and living arrangements (to a small degree) make perfect sense for a needs-based program to consider for ...more »

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Let It Go! Part 1 (LA Rates)

SSI is one very complex Title of the SSA Act that could be so much more efficient, and less complicated, if the Agency would just allow it. SSI has numerous payment rates depending on each individual's living arrangement, which can change on a dime, month-to-month, and is a HUGE source of improper payments due to untimely reporting, untimely recording, delayed verification of needed proofs, and payee-related contributions, ...more »

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CSR / CS Youtube Channel

The Agency is very good at providing information to those who need it, but I believe the delivery of that information could be improved upon. SSA has a YouTube channel, and It has plenty of well-organized information, but what it's lacking is that certain personable, even possibly entertaining value of delivery (and shorter video times). I'm not saying celebrity endorsements, which are costly, but rather a simple YouTuber ...more »

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President's Management Agenda - Ideas/Community Deleted

SSA sent an email asking its employees to submit ideas between 08/2013 - 10/2013, approximately for efficient, cost-effective ideas to improve a number of areas. At that time, hundreds, if not thousands of employees, submitted ideas ranging all kinds of topics. I, personally, submitted over 50 ideas (original, after having searched prior to posting), and outside of IdeaScale's email program acknowledging my post, I received ...more »

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Improve Internal Data First

There has been a lot of discussion about open data with the public but, so far, managers do not even have good data to guide decision-making and performance management within the agency. To start, SSA should collect feedback from FO visitors and ask everyone to evaluate their service at the end of each interview. How can the agency share satisfaction ratings with the public when we do not even have good measures of ...more »

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Allow Filed Offices access to FaceBook for Fraud Purposes

I don't know how many times I wish I could see people FaceBook page just to see if they "really are with the spouse" or in the past we have had person who participated in Spartan Runs/Mud Runs (read obstacle courses) who were receiving disability for "BACK issues". Or people who are advertising their small business yet receiving disability and allege no work. It would have to be a stand alone computer, but it would ...more »

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TIP - Telephone Intake Program - Data Tracking phones (like VIP)

Our level 2 field office averages just under 24,000 phone calls a year, that is an astounding number, I have asked multiple times to create a telephone intake system so we could track when people call and from there we could document just like VIP. This would allow me to see who is call shopping and allow me to see why the called before it would help eliminate repeat calls asking for the exact same information. This ...more »

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ACCOUNTABILITY STARTS AT THE TOP

In 2014 SSA ranked number 6th in the "Best Place to Work In Federal Government" rankings. In 2015 we held on to our number 6th spot. In 2016 SSA fell to rank at number 9th and in 2017 we fell to a whopping 12th slot, this is 6 slots down from 2 years prior. There is an issue here. I am sure if we dig deep we would find there is a issue with leadership amongst employees. Leaders have many challenges and building a team ...more »

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Test 2

Test 2

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Recycled Paper / Going Green Part Deux

We use so much paper. Too much. Here are a few ideas to help a few trees:

 

1) Use recycled paper for all matters of printing/copying

2) Mandate double-sided printing (several employees refuse to duplex and yet print a SSID every time they look at one)

3) Set up an internal toner-recycling (would save money?)

 

I am sure others have ideas too; feel free to leave them in the comments!

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