The Agency is very good at providing information to those who need it, but I believe the delivery of that information could be improved upon. SSA has a YouTube channel, and It has plenty of well-organized information, but what it's lacking is that certain personable, even possibly entertaining value of delivery (and shorter video times). I'm not saying celebrity endorsements, which are costly, but rather a simple YouTuber ...more »
SSA sent an email asking its employees to submit ideas between 08/2013 - 10/2013, approximately for efficient, cost-effective ideas to improve a number of areas. At that time, hundreds, if not thousands of employees, submitted ideas ranging all kinds of topics. I, personally, submitted over 50 ideas (original, after having searched prior to posting), and outside of IdeaScale's email program acknowledging my post, I received ...more »
There has been a lot of discussion about open data with the public but, so far, managers do not even have good data to guide decision-making and performance management within the agency. To start, SSA should collect feedback from FO visitors and ask everyone to evaluate their service at the end of each interview. How can the agency share satisfaction ratings with the public when we do not even have good measures of ...more »
I don't know how many times I wish I could see people FaceBook page just to see if they "really are with the spouse" or in the past we have had person who participated in Spartan Runs/Mud Runs (read obstacle courses) who were receiving disability for "BACK issues". Or people who are advertising their small business yet receiving disability and allege no work. It would have to be a stand alone computer, but it would ...more »
So far we have the
2/21 for non-home real property
2/20 Financial Account Verification
We need the Lexis Nexis to verify vehicles then LINK that to SSI, how many vehicles are there really?
Our level 2 field office averages just under 24,000 phone calls a year, that is an astounding number, I have asked multiple times to create a telephone intake system so we could track when people call and from there we could document just like VIP. This would allow me to see who is call shopping and allow me to see why the called before it would help eliminate repeat calls asking for the exact same information. This ...more »
In 2014 SSA ranked number 6th in the "Best Place to Work In Federal Government" rankings. In 2015 we held on to our number 6th spot. In 2016 SSA fell to rank at number 9th and in 2017 we fell to a whopping 12th slot, this is 6 slots down from 2 years prior. There is an issue here. I am sure if we dig deep we would find there is a issue with leadership amongst employees. Leaders have many challenges and building a team ...more »
We use so much paper. Too much. Here are a few ideas to help a few trees:
1) Use recycled paper for all matters of printing/copying
2) Mandate double-sided printing (several employees refuse to duplex and yet print a SSID every time they look at one)
3) Set up an internal toner-recycling (would save money?)
I am sure others have ideas too; feel free to leave them in the comments!
At the end of the year, Soc. Sec. sends a tax related statement to those receiving benefits. It would be reallly helpful to have that available on the "My Social Security".
Social Security needs to update their computer systems and allow disability claimants and their attorneys to access their claim file online just like when the case is sent to ODAR. This would cut down on phone calls and missed appeal deadlines due to attorney paperwork not being processed. Currently all attorney information has to be updated into 5 separate computer systems. With all the staffing cutbacks, this systems ...more »
There are many women and children being illegally microchipped, stalked, beaten and owned as sex slaves without their consent or knowledge. It seems no one want to legitimate deal with this situation of who is implanting us and the purpose. It is time to deal with this truth has it caused brutal harm and damage to a lot of people. Many people are misdiagnosed as bipolar and other mental illness when describing what is ...more »
Is it anyway you can make it easier too skip all the red tape you have too go through just too get SSD .
I am still working when I can and have taxable earnings for 2013 - I received my W-2 over a month ago. When can we expect the annual earnings report to be updated? It would help to post the date for this.
Oftentimes the field offices do not process the representation paperwork. This means I do not get my client's denials in some instances. If they too fail to receive a denial, or misplace it, or simply forget to tell me about it, the denial may go unappealed. I would like to be able to receive notice of decisions through email