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CSV Data Files Now Available

In November 2015, we posted a CSV version of our Enterprise Inventory to improve its accessibility to human readers. You can find it at: www.ssa.gov/data/data.csv. We made this change in response to a comment through this forum. We welcome your ideas on data you’d like us to release, or ways to make our data more accessible.

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New Data Releases at SSA

A Community Member recently made a request for data he wanted our agency to release, and several of his requested data sets became available to the public. You can find those data sets, as well as other newly released data, at the links below:
• Social Security Administration 800 Number Network Average Speed to Answer: http://www.socialsecurity.gov/open/data/800-number-average-speed-to-answer.html

• Social Security... more »

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SS should collect this data

1. Race/ethnic background of disability applicants and ultimate result of claim, whether granted or denied.

2. Number of cases for each ALJ which go to the Appeals Council and Federal Court, and ultimate result of those appeals.

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Social Security Advocate

I regularly use the ERE in the course of representing claimants in ALJ level claims.
As a representative utilizing this system, I believe it would beneficial to have claimant's electronic files available at all levels of the claim. This would eliminate much phone and other traffic through the field offices, lessening their burden. At the very least, an ERE Bar Code should be sent to claimants at the commencement of... more »

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What I'd Like To See

Here are some data sets that I'd like to see released:
1) Productivity, backlog and allowance rates for each state DDS
2) Percent of claimants with attorney or other representation
3) EAJA fees paid
4) Appeals Council productivity and backlog
5) Percent of claimants who are rejecting video hearings
6) Number of attorney-advisor decisions issued
7) Number of on the record reversals issued by ALJs
8) Processing time data... more »

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my ssa sharing

Let’s make it possible to send/share beneficiary documents through their myssa account. Allow a myssa account holder to email or call to make a request for a document not readily available otherwise. As an example they can request a 2013 1099 statement or their original award notice from 2011. When the account holder logs back in next day it would be available for print. This potential service would further reduce calls... more »

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Service Rep

As a Service Rep. we always try to deliver Quality Service in a Timely manor to each person. There is one process that can hold many people up during the day. Rep/Payee applications. I have seen the process go from 15 min. to 45 for one app. and well over an hour for 2 R/P apps. If somehow we could set up the request and application online, then we set up a time for the appl.to come in at a certain time and day for SSA... more »

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JSON vs CSV data format

Often datasets are offered in JSON format which is useful for computer programmers but not so useful for researchers / analysts as JSON is not really human readable.

https://json-csv.com is a JSON to CSV converter which transforms JSON data into a format that can be opened in a spreadsheet. Researchers can then easily dice the data with the spreadsheet tools.

I thought I would share this with the community as it... more »

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Hey! There’s New Data: FY 14 Customer Service Satisfaction Data

On June 8th, 2015, we updated our Data on Customer Service Satisfaction with 2014 information. This dataset reflects the public’s perception on the services we provide in-person in our offices, by telephone or on the internet. The feedback helps us identify strengths and weaknesses in our service delivery so we can make necessary improvements. Go check it out at: http://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html!... more »

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My Social Security for IDIB

All first party filers for benefits should be required to register for my Social Security to apply. An alternate portal could be provided for 3rd parties filing for others. The my Social Security account should also be used to check the status of claims and check for any correspondence sent to the claimant. This eliminates the need for multiple links for SSA business (one to file, one to check the status and then a my... more »

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Durable medicare cards

I have replaced my Medicare card twice already and going on the third time. They should be made out of a more durable material where the lettering and card do not become worn out. A plastic not as thick as a credit card but strong. And if it had a bar code on it to make it easier for medical professionals to verify benefits.it will save time and money

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Disability Retirement Paperwork

Currently, when an employee gets approved for disability retirement, the approval letter is sent to DCHR OPE Retirements to process retirements paperwork and submit them to the appropriate entities. Since DCHR OPE Retirements does not counsel employees on disability retirement, EAP does, the processing and submission of the paperwork should remain with EAP. If EAP needs training on how to process the forms I'm sure DCHR... more »

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Pay Status in CPMS

When processing a request for postponement from a claimant it is neccessary to know the pay status and how many previous postponement requests has been granted. To simplify this process, a pay status should be added to CPMS for each claimant next to the critical case status.

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Remove Language of check your application status in 5 days

This misleads the public into having the perception that online application for medicare and retirement could be processed in 5 days. Many actually call the field office, and the national 800 # after the 5 days thinking that their application should have been completed. This language needs to be removed, and language explaining more actual time lines needs to be added.

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Retirement Classroom Training

Currently there is no official formal classroom training offered at SSA HQ for retirement processing. Since 2015 the DCHR OPE Retirements group has lost 4 senior specialist, leaving us with a staff of 7 people, one of which has never worked in retirements/benefits before, and another leaving in a few months. Within the next 5 years two more may retire. Decades of experience have already gone and there doesn't appear to... more »

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