Hard to navigate. Broken links.
There are instances that a claimant will be receiving T2 benefits for years and they go to file for SSI at a later date. When this is the case, especially for a child, the established payee may have been selected years ago on the MBR. Instead of having to due a "dummy representative payee application" it would be beneficial to add entitlements to in the ERPS system to show the existing payee on the new SSI record.
Currently, when an employee gets approved for disability retirement, the approval letter is sent to DCHR OPE Retirements to process retirements paperwork and submit them to the appropriate entities. Since DCHR OPE Retirements does not counsel employees on disability retirement, EAP does, the processing and submission of the paperwork should remain with EAP. If EAP needs training on how to process the forms I'm sure DCHR ...more »
Currently there is no official formal classroom training offered at SSA HQ for retirement processing. Since 2015 the DCHR OPE Retirements group has lost 4 senior specialist, leaving us with a staff of 7 people, one of which has never worked in retirements/benefits before, and another leaving in a few months. Within the next 5 years two more may retire. Decades of experience have already gone and there doesn't appear to ...more »
My office has effectively found ways to use our SHPC in our office. However, I think it could be so much more. I have found the name Self-Help PC (SHPC) to be intimidating to potential customers and it turns them off from using the computer. I think renaming SHPC to something that is more marketable and user-friendly could increase the usage. An example would be Assisted Customer Experience (ACE). We could market ...more »
Should have employees wear visible name tags or employee badges. Here is an example of why: While at the Duluth, MN office I had a dealing with a very rude man/employee. I asked to speak to his supervisor and he informed me the supervisor wasn't there at the moment. I asked his name because he wasn't wearing a name tag or employee identification badge and id call into the supervisor later, as I didn't have the time to ...more »
There are still many records that are in non-pay for over 12 months that do not terminate on their own. Those records that are N01 due to wages and are still active due to Medicaid are of course excluded from this suggestion. There are many cases that are N07, S06, and all sorts of suspense and non-pay status that for some reason or other do not terminate at the 13th month. Even if the system waits 18 months, these records ...more »
Terminated records such as T01, T31 and so on should be part of the folder shipment website so that FOs can destroy these records without having to go through so much rigmarole of getting the folder on the folder destruction list first. If a record has been in non-pay status for over 12 months, say at 18 months to be safe, and there is no appeal on the system, the FO should be able to destroy the folder.
People who live the life of a legislator, making rules that give money to the capable, only to make rules that go over SSI beneficiaries with a fine tooth comb, goes against everything that made this country great. My SSI was just cut 400 dollars, with the explanation we have other income. Our income is SSI and SSDI , iS IT A COINCIDENCE my SSI goes from 600 to 200 stating we have other income, At the same time the ...more »
who says $1125.00 creates a point couples will not need SSI. When people who have more money than they can spend in their lifetime get tax breaks.
Since the recent equipment refresh for Video hearings I am getting ready to excess the old equipment. I realize the reason for the refresh, but I also realized that with the HDX-9006 or the HDX-4000 video hearing equipment still being in good working order I am thinking that we should at least keep the HDX4000 equipment to use during disaster recovery. The units are compact enough that the unit could be stored for emergency ...more »
When a record displays "Record in use" when attempting to access a record, it should display which user is currently using the record. In most cases, someone is simply viewing the record and the user that needs to access the record to make changes must wait until they get out of the record. Instead of taking the case in paper form, you could contact the user using the case and ask they get out of the case and then you ...more »