Open Data

Do You Care About My Privacy?

Quote from "Your Social Security Number and Card" October 2013, "You should treat your Social Security number as confidential information and avoid giving it out unnecessarily. You should keep your Social Security card in a safe place with your other important papers. Do not carry it with you unless you need to show it to an employer or service provider." If this is what you believe, then stop putting SSNs on medicare ...more »

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Detailed benefits calculator

" detailed" should calculate your estimated monthly benefit based on the month you choose. I could not get anything other than an estimate of retirement at age 62. Why download and enter all the data if you cannot run various date calculations? Called the phone line waited by 30+ minutes and got a less than pleasant and very less than helpful SSA employee. She claimed she could not run the calculation for me because ...more »

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Retraining and Relief for Customer Service

As others have written, it takes me 4-5 phone calls plus 3-4 visits to my local SSA to get a correct answer or to get something like a simple form to be filed correctly. I understand what a massive project social security is, and I can imagine how many cases and issues the folks working the SSA desks and phone lines must handle daily - they are overwhelmed! Being so overwhelmed, I too would get frustrated and probably ...more »

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Open Data

Online registration

I have been receiving SS benefits for almost a year. I cannot set up an account online. I have to answer questions each and I seem to give the wrong answers. However, they are always the same questions and I try different answers every time. I write down which answer I chose that time so I don't choose it again with the other answers. I have called in to get help and they tell me they cannot help me because I have to ...more »

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Open Data

Social Security Statement

Our Social Security Statement should be available even though a user has applied for Social Security Disability. It would also be helpful for the user to be able to view their file online to see the status, the denial, etc.

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Open Data

SSDI

Allowing applicants to track our SSDI case on-line. Our lawyers have the option why cant we.

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NO LAWYER FOR APPROVAL

Luckily, I did not have to fight for my approval, however I know many who have. They have had to fight for years. 7 is the longest I am aware of. Personally. SSA Should develop a self service portal which allows applicants a timeline and step view of their claim starting at day 1. It should track and count down the typical number of days till completion. If the issue is held up in a particular department there should ...more »

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Open Data

Publish Wait Times at SSA offices

By publishing wait times as Open Data, the SSA can immediately increase customer satisfaction with this one innovation similar to what has been done by Connecticut DMV https://www.dmvselfservice.ct.gov/NemoService.aspx. It also allows the SSA to tap the energy of the Civic Tech community to build innovative solutions by commingling this specific Open Data with other datasets (e.g. mixing it with public transport/traffic ...more »

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TIP - Telephone Intake Program - Data Tracking phones (like VIP)

Our level 2 field office averages just under 24,000 phone calls a year, that is an astounding number, I have asked multiple times to create a telephone intake system so we could track when people call and from there we could document just like VIP. This would allow me to see who is call shopping and allow me to see why the called before it would help eliminate repeat calls asking for the exact same information. This ...more »

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Monthly Benefit Amount

I want to know how in the world does social security believe that a person can feasibly live off of 740 a month? They use some standard to determine what acceptable amounts for the cost of living. Have they not realized how much rent is? I have two kids and I am a single mom. My rent is 600.00 a month not including utilities and other basic needs. So with my monthly benefit check being 740.00 how in the world can a person ...more »

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