PASS has minimal oversight, attention, or advocacy at RO/Area/FO levels. I suggest creating an RO Cadre; this centralizes work, improves efficiency through proper management and integrity review, and ensures administration of this congressionally mandated program. This increases coordination/consistency regionally/nationally. These enhancements improve claimant work outcome/program outcome by helping claimants attain ...more »
Cadre in FOs are required to do work that competes with time/resources for timely/accurate development of PASS. Claimants wait long times for decisions on applications/requests, which impedes the program’s success. I suggest removing Cadre from FOs. As ADO/RO staff, they’ll have time to accurately administer the program, complete PASS actions currently done by FOs, and increase program success. This improves service and ...more »
It's more then vital that the data and info out there via the SSA in regards to individual representative payee's and such be updated to information more recent to the times. I do not know when the previous informational booklet for Representative payee's was made and printed but it leaves a lot to be desired. I do not know if the organizational payee's are given a whole lot more information and such but the individuals ...more »
To contact a social security representative, my only options are to write, visit, or call my nearest office. Email support should be another option. Sometimes the wait time over the phone and in person at the SSA office and take too long and be a huge inconvenience.