Open Data

One App To Rule Them All! (FO based)

SSA has an abundance of applications/programs to perform it's duties. Constantly, and without reprieve, we are forced to enter the same detail(s) over, and over again, in an incessant, never-ending, monotonous daily grind. The Agency REALLY needs to focus it's resources on consolidating the apps/programs into one large program that has the functionality of them all in one centralized location. Much like the new web-based ...more »

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CSR / CS Youtube Channel

The Agency is very good at providing information to those who need it, but I believe the delivery of that information could be improved upon. SSA has a YouTube channel, and It has plenty of well-organized information, but what it's lacking is that certain personable, even possibly entertaining value of delivery (and shorter video times). I'm not saying celebrity endorsements, which are costly, but rather a simple YouTuber ...more »

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CSR / CS Youtube Channel

The Agency is very good at providing information to those who need it, but I believe the delivery of that information could be improved upon. SSA has a YouTube channel, and It has plenty of well-organized information, but what it's lacking is that certain personable, even possibly entertaining value of delivery (and shorter video times). I'm not saying celebrity endorsements, which are costly, but rather a simple YouTuber ...more »

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Hey! There’s New Data: FY 14 Customer Service Satisfaction Data

On June 8th, 2015, we updated our Data on Customer Service Satisfaction with 2014 information. This dataset reflects the public’s perception on the services we provide in-person in our offices, by telephone or on the internet. The feedback helps us identify strengths and weaknesses in our service delivery so we can make necessary improvements. Go check it out at: http://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html! ...more »

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Virtual Interactive Chat Experts

Provide online interactive virtual chat experts and live chat agents to assist online services for SSA. This would reduce the amount of phone traffic and walk in traffic to FO's. Individuals would receive assistance on how to file for benefits, reporting responsibilities, or receive assistance in updated current records through interactive chats. Services are currently used in the private sectors for sales and customer ...more »

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Retraining and Relief for Customer Service

As others have written, it takes me 4-5 phone calls plus 3-4 visits to my local SSA to get a correct answer or to get something like a simple form to be filed correctly. I understand what a massive project social security is, and I can imagine how many cases and issues the folks working the SSA desks and phone lines must handle daily - they are overwhelmed! Being so overwhelmed, I too would get frustrated and probably ...more »

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