Open Data

TIP - Telephone Intake Program - Data Tracking phones (like VIP)

Our level 2 field office averages just under 24,000 phone calls a year, that is an astounding number, I have asked multiple times to create a telephone intake system so we could track when people call and from there we could document just like VIP. This would allow me to see who is call shopping and allow me to see why the called before it would help eliminate repeat calls asking for the exact same information. This ...more »

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Open Data

TIP - Telephone Intake Program - Data Tracking phones (like VIP)

Our level 2 field office averages just under 24,000 phone calls a year, that is an astounding number, I have asked multiple times to create a telephone intake system so we could track when people call and from there we could document just like VIP. This would allow me to see who is call shopping and allow me to see why the called before it would help eliminate repeat calls asking for the exact same information. This ...more »

Submitted by

Voting

5 votes
5 up votes
0 down votes
Active