This misleads the public into having the perception that online application for medicare and retirement could be processed in 5 days. Many actually call the field office, and the national 800 # after the 5 days thinking that their application should have been completed. This language needs to be removed, and language explaining more actual time lines needs to be added.
On a daily basis thousands of people are unable to verify their identity when setting up the online account. The questions that Experian asks to verify "identity" is often old, and outdated. Having a copy of one's Experian Credit Report often is necessary. When a person attempts to create the account and fails they're locked out for 24hrs, and only have one more attempt at the quiz the following day. We need to have ...more »
I come online to see if forms I've submitted have been recieved (they haven't, over 3 months) allow submitting of forms ONLINE such as ssa-1696, CMS1763, ssa 561. It is 2014, why is the website run like it's 1996???
It would be much more efficient. The telephone services are a nightmare, and it costs me a good deal of time and money hand submitting things as if this were the 1940's. Nonsense!
Non-profits who provide payeeship services should be able to access client records through the business site--in the same way that we submit reports electronically.ESPECIALLY if you move to only being able to access benefit verifications by phone.
I would love to be able to view the status of a claim online without having to call the field office or ODAR through the ERE. It would be much more cost and time efficient if I could simply log on and see what stage they are at in their claim.