I would like to suggest we update our data Powerfinder.gov system and we create or merge with a telecommunication company when we have to search for addresses and contact information for the public when we are processing continuing disability medical non-responders.
National Disability Forum - August 2018 "Acquiring and using Electronic Medical Records"
To improve decreasing fraud and to help with the processing of claims, it would be beneficial to be able to search by address. This will assist by providing information to claims reps to be able to tell if multiple people are receiving benefits at the same address. Also it will help with mail distribution.
In order to encourage customers to set up a MySSA account, when customers go to file a claim online, offer to set up account or continue as a guest, similar to online shopping. We would likely increase the number of customers with accounts.
Currently when you enter death information in DIPS when you access the THIS query it does not indicate what office or unit did the death input. There have been instances where the death input was erroneous and we have been unable to track down who did the input. My idea would be to have the office code and unit of who did the input show on the THIS query so we can verify what was used to enter the date of death
Is it good customer service to have the 5 month waiting period for those with a terminal illness, like Stage 4 cancer? Couldn't we somehow document with medical proof the doctor predicts less than a year and waive the 5 month waiting period so they can be paid money as soon as possible. For many, they have been living on nothing and need the money desperately. What if the lack of money while waiting to be paid causes ...more »
Many times the HIT MER does not go back far enough and has to be re-requested. In addition, there is an inconsistency between when the field office requests and the DDS requests HIT MER. The HIT MER from the field office is able to be generated from a wet signature where as for the DDS it cannot be. In addition, DOD/VA HIT MER will often only contain the encounters and not the actual MER.
all paper files should be converted to electronic. We need to hire/utilize clerks to convert all paper files.
what is being done about easier access to public school records? I understand medical facilities is the focus. but we have a huge problem with accessing public school records. In future national disability forum should we invite public school stakeholders?
When data is received from the patient and also input from the medical facility( test results, observations ) it should viewed in totality by the patient or the patient representative prior to incorporating the data into the electronic file. The settings in which the data can be gathered vary.. walk in clinic, emergency room, hospital, Dr.'s office etc.. as well as the credentials of the people recording the data. Often ...more »
please add scanners to quickly upload medical records, a lot of wasted time for employees waitingto fax, or fax not working or the line is down. if we could scan and email records directly into the cef this would be great
How can SSA make it easier for claimants, representatives or providers to share electronic medical information with the agency?
Do costs associated with acquiring medical records create barriers for claimants or their representatives?