There are instances that a claimant will be receiving T2 benefits for years and they go to file for SSI at a later date. When this is the case, especially for a child, the established payee may have been selected years ago on the MBR. Instead of having to due a "dummy representative payee application" it would be beneficial to add entitlements to in the ERPS system to show the existing payee on the new SSI record.
Should have employees wear visible name tags or employee badges. Here is an example of why: While at the Duluth, MN office I had a dealing with a very rude man/employee. I asked to speak to his supervisor and he informed me the supervisor wasn't there at the moment. I asked his name because he wasn't wearing a name tag or employee identification badge and id call into the supervisor later, as I didn't have the time to ...more »
SSA has an abundance of applications/programs to perform it's duties. Constantly, and without reprieve, we are forced to enter the same detail(s) over, and over again, in an incessant, never-ending, monotonous daily grind. The Agency REALLY needs to focus it's resources on consolidating the apps/programs into one large program that has the functionality of them all in one centralized location. Much like the new web-based ...more »
The Agency is very good at providing information to those who need it, but I believe the delivery of that information could be improved upon. SSA has a YouTube channel, and It has plenty of well-organized information, but what it's lacking is that certain personable, even possibly entertaining value of delivery (and shorter video times). I'm not saying celebrity endorsements, which are costly, but rather a simple YouTuber ...more »
So far we have the
2/21 for non-home real property
2/20 Financial Account Verification
We need the Lexis Nexis to verify vehicles then LINK that to SSI, how many vehicles are there really?
Our level 2 field office averages just under 24,000 phone calls a year, that is an astounding number, I have asked multiple times to create a telephone intake system so we could track when people call and from there we could document just like VIP. This would allow me to see who is call shopping and allow me to see why the called before it would help eliminate repeat calls asking for the exact same information. This ...more »
In 2014 SSA ranked number 6th in the "Best Place to Work In Federal Government" rankings. In 2015 we held on to our number 6th spot. In 2016 SSA fell to rank at number 9th and in 2017 we fell to a whopping 12th slot, this is 6 slots down from 2 years prior. There is an issue here. I am sure if we dig deep we would find there is a issue with leadership amongst employees. Leaders have many challenges and building a team ...more »
We use so much paper. Too much. Here are a few ideas to help a few trees:
1) Use recycled paper for all matters of printing/copying
2) Mandate double-sided printing (several employees refuse to duplex and yet print a SSID every time they look at one)
3) Set up an internal toner-recycling (would save money?)
I am sure others have ideas too; feel free to leave them in the comments!
Please consider changing the day that checks are deposited to dates rather than “Wednesday’s”
Perhaps 1st, 7th, 14th and 21st
I don’t know if anyone else using the Day if the week system as a monthly payday and it’s very awkward
If you have not reviewed some practical tips for being privacy smart, you might want to check out the National Data Privacy Day’s webpage at Stay Safe Online, https://staysafeonline.org.
It is a good idea to look at the expanding use of the SSA’s online services. There is a new dataset showing the number of applications for online replacement of the Social Security Cards. See this link, https://www.ssa.gov/open/data/SSN-replacement-card-online-apps.html.
This has been out there for awhile now, I don't see anyone participating. What is the purpose of this and who is it for?