By publishing wait times as Open Data, the SSA can immediately increase customer satisfaction with this one innovation similar to what has been done by Connecticut DMV https://www.dmvselfservice.ct.gov/NemoService.aspx. It also allows the SSA to tap the energy of the Civic Tech community to build innovative solutions by commingling this specific Open Data with other datasets (e.g. mixing it with public transport/traffic... more »
Right now, there is a burgeoning civic tech community that's taking advantage of the open data phenomenon to build new civic businesses and biz models.
The SSA can more readily tap this energy by using standards-based platform like Socrata or CKAN rather than building its own customized data portal.
This has been out there for awhile now, I don't see anyone participating. What is the purpose of this and who is it for?
We continue to make more of our data available at www.ssa.gov, as well as Data.gov. Recent additions to our data inventory include: three new application programming interfaces to query Old Age, Survivors, and Disability Insurance data; results of the Retirement Applicant Survey; and SSI Recipients by State and County, 2015. If you have feedback on our data, or have ideas about what kind of data would be useful to you,... more »
On June 8th, 2015, we updated our Data on Customer Service Satisfaction with 2014 information. This dataset reflects the public’s perception on the services we provide in-person in our offices, by telephone or on the internet. The feedback helps us identify strengths and weaknesses in our service delivery so we can make necessary improvements. Go check it out at: http://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html!... more »
The social security number has become the de-facto universal identifier which it was not originally meant to be. This has caused all kinds of privacy and security problems as SSNs are used for all kinds of unintended purposes. Perhaps its too late to "close the barn door", but by exposing aggregated, anonymized Identify Theft data, if anything, the practice can be discouraged and perhaps, it can be a resource used... more »
SSA recently releases a report that provides good information on Surveys for Race Data on OASDI and SSI Programs: A Comparison of Four Major Surveys. You can review it at: https://www.ssa.gov/policy/docs/rsnotes/rsn2016-01.html.
Researchers may access the four surveys discussed in the report directly via their public-use micro datasets available on their respective websites.
Social Security has more open data to share: NEW DATA • “Field Office Telephone Service Monthly National Answer Rate and Busy Rate”. (https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html) This data was requested by a community member through this Open Data Customer Feedback Process • “Data On Title XVI Blind/Disabled Average Processing Time (In Days) (Excludes Technical Denials)” (https://www.ssa.gov/open/data/Disability-Processing-Time-Title-XVI.html)... more »
A Community Member recently made a request for data he wanted our agency to release, and several of his requested data sets became available to the public. You can find those data sets, as well as other newly released data, at the links below: • Social Security Administration 800 Number Network Average Speed to Answer: http://www.socialsecurity.gov/open/data/800-number-average-speed-to-answer.html • Social Security... more »