Open Data

Do You Care About My Privacy?

Quote from "Your Social Security Number and Card" October 2013, "You should treat your Social Security number as confidential information and avoid giving it out unnecessarily. You should keep your Social Security card in a safe place with your other important papers. Do not carry it with you unless you need to show it to an employer or service provider." If this is what you believe, then stop putting SSNs on medicare ...more »

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Increase online access

I come online to see if forms I've submitted have been recieved (they haven't, over 3 months) allow submitting of forms ONLINE such as ssa-1696, CMS1763, ssa 561. It is 2014, why is the website run like it's 1996???

It would be much more efficient. The telephone services are a nightmare, and it costs me a good deal of time and money hand submitting things as if this were the 1940's. Nonsense!

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Update earnings report in a timely manner

I am still working when I can and have taxable earnings for 2013 - I received my W-2 over a month ago. When can we expect the annual earnings report to be updated? It would help to post the date for this.

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Publish Wait Times at SSA offices

By publishing wait times as Open Data, the SSA can immediately increase customer satisfaction with this one innovation similar to what has been done by Connecticut DMV https://www.dmvselfservice.ct.gov/NemoService.aspx. It also allows the SSA to tap the energy of the Civic Tech community to build innovative solutions by commingling this specific Open Data with other datasets (e.g. mixing it with public transport/traffic ...more »

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SS office , medicare and medicaid offices not commuicating

All three offices should be in contact with each other . I have medicare and Medicaid who supposed to pay my premiums monthly. I also have SSD. This month a double premium amount was taken out of my check. I called SS and they said to call FSSA again. I happened to be eligible for the extra help with premiums being pain by state, and they advised it wasn't my fault that they deducted it from my check when they wasn't ...more »

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NO LAWYER FOR APPROVAL

Luckily, I did not have to fight for my approval, however I know many who have. They have had to fight for years. 7 is the longest I am aware of. Personally. SSA Should develop a self service portal which allows applicants a timeline and step view of their claim starting at day 1. It should track and count down the typical number of days till completion. If the issue is held up in a particular department there should ...more »

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ACCOUNTABILITY STARTS AT THE TOP

In 2014 SSA ranked number 6th in the "Best Place to Work In Federal Government" rankings. In 2015 we held on to our number 6th spot. In 2016 SSA fell to rank at number 9th and in 2017 we fell to a whopping 12th slot, this is 6 slots down from 2 years prior. There is an issue here. I am sure if we dig deep we would find there is a issue with leadership amongst employees. Leaders have many challenges and building a team ...more »

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Open Data

Renal Medicare

Allow Renal Professionals to submit Renal Medicare applications for ESRD patients online with option to upload the 2728.

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Social Security Statement

Our Social Security Statement should be available even though a user has applied for Social Security Disability. It would also be helpful for the user to be able to view their file online to see the status, the denial, etc.

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BETTER SERVICE ON OVERPAYMENT ISSUES

I have been dealing for nearly a year on a huge overpayment issue (SSA says I owe over $18,000!). It should not take this long to resolve the issue. Better information needs to be included in the overpayment section of the on-line info about the overpayment status. Further, the general SS phone number representatives can provide little information on the status and evidently there is nobody a person can speak to at ...more »

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Application Status

Extremely poor turn-around in applying for Social Security.

 

 

I applied for Social Security on January 15, 2014. I had drawn on my husband's, but will reach the appropriate age the end of March

to draw on my own. We are heading into March and I have heard absolutely nothing. A bit disconcerting when on a fixed income.

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Virtual Interactive Chat Experts

Provide online interactive virtual chat experts and live chat agents to assist online services for SSA. This would reduce the amount of phone traffic and walk in traffic to FO's. Individuals would receive assistance on how to file for benefits, reporting responsibilities, or receive assistance in updated current records through interactive chats. Services are currently used in the private sectors for sales and customer ...more »

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