The content below is for demonstration purposes only. This is a sandbox development area.


Welcome to the Employee Engagement Pilot (new name TBD)!

The Social Security Administration (SSA) is developing a new employee engagement program that promotes employee dialogue and collaboration on new ideas to help improve SSA’s services and programs; educate employees about ongoing agency efforts; and provide SSA with another vehicle to improve service delivery to the public.

Over the upcoming months we will be hosting a series of campaigns focused on ways to improve our services and programs. We know that delivering timely quality services has a meaningful impact on the people we serve. Few government agencies touch the lives of as many people as we do. We issue Social Security cards and numbers at birth, record earnings when individuals enter the workforce, provide benefit estimates as workers begin thinking about leaving the workforce, and provide a safety net in the unfortunate event of blindness, disability or death. The people we serve are our top priority, and we will continue to remain mission-focused and mission-driven. We have long embraced the notion that we need to work smarter and you, our employees, have ideas about how to do that.

We want to hear from you! Join in on any of our campaigns following three easy steps:

  1. Sign-up for an account using your SSA.gov email address (you will only need to register once to participate in any of the campaigns);
  2. Activate your account using the link provided in your email invite from signing-up. We use your email address to confirm you are an SSA employee, but all ideas and comments submitted are anonymous.
  3. Lastly, comment, vote up or down on any of the ideas listed below, or submit your own ideas by selecting the Submit a New Idea button!

Need more info?

  • SSA Org Chart
  • SSA Components Page
  • SSA APR Plan
  • Other SSA Plans
  • Employee Engagement Ground Rules

We look forward to hearing your ideas!

Open Data

Representative Payee Interfacing

There are instances that a claimant will be receiving T2 benefits for years and they go to file for SSI at a later date. When this is the case, especially for a child, the established payee may have been selected years ago on the MBR. Instead of having to due a "dummy representative payee application" it would be beneficial to add entitlements to in the ERPS system to show the existing payee on the new SSI record.

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Employee Name Tags

Should have employees wear visible name tags or employee badges. Here is an example of why: While at the Duluth, MN office I had a dealing with a very rude man/employee. I asked to speak to his supervisor and he informed me the supervisor wasn't there at the moment. I asked his name because he wasn't wearing a name tag or employee identification badge and id call into the supervisor later, as I didn't have the time to ...more »

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One App To Rule Them All! (FO based)

SSA has an abundance of applications/programs to perform it's duties. Constantly, and without reprieve, we are forced to enter the same detail(s) over, and over again, in an incessant, never-ending, monotonous daily grind. The Agency REALLY needs to focus it's resources on consolidating the apps/programs into one large program that has the functionality of them all in one centralized location. Much like the new web-based ...more »

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CSR / CS Youtube Channel

The Agency is very good at providing information to those who need it, but I believe the delivery of that information could be improved upon. SSA has a YouTube channel, and It has plenty of well-organized information, but what it's lacking is that certain personable, even possibly entertaining value of delivery (and shorter video times). I'm not saying celebrity endorsements, which are costly, but rather a simple YouTuber ...more »

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TIP - Telephone Intake Program - Data Tracking phones (like VIP)

Our level 2 field office averages just under 24,000 phone calls a year, that is an astounding number, I have asked multiple times to create a telephone intake system so we could track when people call and from there we could document just like VIP. This would allow me to see who is call shopping and allow me to see why the called before it would help eliminate repeat calls asking for the exact same information. This ...more »

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ACCOUNTABILITY STARTS AT THE TOP

In 2014 SSA ranked number 6th in the "Best Place to Work In Federal Government" rankings. In 2015 we held on to our number 6th spot. In 2016 SSA fell to rank at number 9th and in 2017 we fell to a whopping 12th slot, this is 6 slots down from 2 years prior. There is an issue here. I am sure if we dig deep we would find there is a issue with leadership amongst employees. Leaders have many challenges and building a team ...more »

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Open Data

Recycled Paper / Going Green Part Deux

We use so much paper. Too much. Here are a few ideas to help a few trees:

 

1) Use recycled paper for all matters of printing/copying

2) Mandate double-sided printing (several employees refuse to duplex and yet print a SSID every time they look at one)

3) Set up an internal toner-recycling (would save money?)

 

I am sure others have ideas too; feel free to leave them in the comments!

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Date of payment

Please consider changing the day that checks are deposited to dates rather than “Wednesday’s”

Perhaps 1st, 7th, 14th and 21st

 

I don’t know if anyone else using the Day if the week system as a monthly payday and it’s very awkward

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National Data Privacy Day

If you have not reviewed some practical tips for being privacy smart, you might want to check out the National Data Privacy Day’s webpage at Stay Safe Online, https://staysafeonline.org.

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Social Security Number Replacement Card Applications Filed

It is a good idea to look at the expanding use of the SSA’s online services. There is a new dataset showing the number of applications for online replacement of the Social Security Cards. See this link, https://www.ssa.gov/open/data/SSN-replacement-card-online-apps.html.

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Is Anyone Looking At This?

This has been out there for awhile now, I don't see anyone participating. What is the purpose of this and who is it for?

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