Open Data

Service Rep

As a Service Rep. we always try to deliver Quality Service in a Timely manor to each person. There is one process that can hold many people up during the day. Rep/Payee applications. I have seen the process go from 15 min. to 45 for one app. and well over an hour for 2 R/P apps. If somehow we could set up the request and application online, then we set up a time for the come in at a certain time and day for SSA to verify ALL info .This way SSA can do all the investigating that is needed before the R/P App. arrives, and we have the proof needed to approve or deny the request. Then once every 6 months the R/P must come in with updated info of the NH status to prove they are doing this deed in good cause.



3 votes
3 up votes
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Idea No. 1406